The addInfoMessage disappears too quickly when redirecting a Record Producer in Service Portal.


Steps to Reproduce


1. Create a record producer using the OOB 'Create Incident'.

2. In the Script field of the record producer insert the following: 

gs.addInfoMessage('This was just created.');
producer.portal_redirect = '/sp?id=index';

3. Navigate to Service Portal and submit the Record Producer.

Observe the info message disappears in less than a second due to the redirection, instead of staying persistent like in Service Catalog.


This issue is under review as a future product enhancement. No fix or workaround is available for the current versions. You can Subscribe to this article to receive notifications when more information will become available.

Related Problem: PRB1305871

Seen In

SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Intended Fix Version


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Associated Community Threads

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Article Information

Last Updated:2020-03-18 01:23:26