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Description

The addInfoMessage disappears too quickly when redirecting a Record Producer in Service Portal.

 

Steps to Reproduce

 

1. Create a record producer using the OOB 'Create Incident'.

2. In the Script field of the record producer insert the following: 

gs.addInfoMessage('This was just created.');
producer.portal_redirect = '/sp?id=index';

3. Navigate to Service Portal and submit the Record Producer.

Observe the info message disappears in less than a second due to the redirection, instead of staying persistent like in Service Catalog.

Workaround

This issue is under review as a future product enhancement. No fix or workaround is available for the current versions. You can Subscribe to this article to receive notifications when more information will become available.


Related Problem: PRB1305871

Seen In

London
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Intended Fix Version

Paris

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-03-18 01:23:26
Published:2018-11-20