Description
How to change the length of data which can be stored within a label
Procedure
The label information is stored in three different columns in the sys_dictionary table.
table: sys_db_object
column name: label
table: sys_dictionary
column name: column_label
table: sys_documentation
column name: label
Each of sys_dictionary records listed below will need the "max length" field to be amended to your desired size :
Steps
- Navigate to System definition > Dictionary
- Open the filter and add the following search criteria
table is one of sys_dictionary, sys_db_object, sys_documentation
AND
column name is one of label, column_label
i.e.
https://<INSTANCE NAME>.service-now.com/sys_dictionary_list.do?sysparm_query=elementINlabel%2Ccolumn_label%5EnameINsys_db_object%2Csys_dictionary%2Csys_documentation
*Replace the entry <INSTANCE NAME> with the name of your instance
3. Open each of these records and update the field labeled "Max Length" to your desired size
Additional Information
Increasing the label length is not recommended. These fields are core out of the box elements and amending them will create customer updates which will prevent future changes being applied to these fields via an upgrade.
Labels are designed to be short, there should never be a need to have more than 80 characters in a label.