Resolve new admin user inability to create records

Admin users cannot create records, such as incident records (incident.do), because the New UI action is missing on any table and all fields appear read-only. This issue typically occurs with newly created admin accounts. 

Any supported release

The user likely has the snc_read_only role. This role restricts users to read-only access across the platform.

Note: Assign snc_read_only role only to users. Do not assign this role to other resources in the system, including applications, ACLs, and so on.

 

To resolve, remove the snc_read_only role from the user's profile. 

Note: You must have admin privileges to make this change. 

 

For more information, see the product documentation, Read-only role