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Description

The pencil icons used to edit modules is not displayed when a user elevates security privileges to the administrator role. The impersonation button disappears as well during impersonation when the admin role has "Elevated Privilege" checked.

Steps to Reproduce

1) Go to the sys_user_role record for 'admin'. Check the 'Elevated privilege' box.
2) Log into the instance as System Administrator. Click the user's name in the top-right, select 'Elevate Roles', and check 'admin'.
3) Hover the mouse over any module. Note that there is no pencil icon for editing the module.
4) Refresh the page. Note that there is now a pencil icon for editing the module.

Workaround

This issue will be fixed in an upcoming future release. Please review the Fixed In section to determine the patch your instance can be upgraded when possible. As a workaround, refreshing the page displays the icons and the impersonate button again.


Related Problem: PRB1150319

Seen In

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Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2018-11-03 01:00:16
Published:2018-11-03