Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Orchestration activity in workflow will not accept Record Producer variables - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Orchestration activity in workflow will not accept Record Producer variables
KB0713585

Orchestration activity in workflow will not accept Record Producer variables


515 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


A Record Producer has been created and a workflow has been attached, however the variable values defined in the Record Producer are not being passed to the workflow activity.

Release


Jakarta 

Cause


Variable needs to be mapped to the field of the target table.

Resolution


As an example, consider the record producer below targeted to the table sc_task:

In the Related Links -> Variables, the variable defined needs to be mapped out to a field in the target table, in this example, the variable "Order name" is being mapped to the Description field of the sc_task table: 

In the workflow activity in this example, you can access the variable value with current.description:

Additional Information


Record Producer


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

Attachments

Attachments

  • record_producer.png
  • variable.png
  • wf_activity.png

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.