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Description

Multi-Rows variable set do not show in the Ticket Fields widget on the ticket page in Service Portal since the London release

Steps to Reproduce

1. Login in as administrator.

2. Activate the Service Catalog Item 'Sample Item'.

3. Create a new Variable Set 'Test Multi Rows' with type 'Multi Row', containing three new variables (Test Multi Rows.xml).

4. Order the Service Catalog Item 'Sample Item' on Service Portal.

5. Open the Requested Item form on the platform view. Notice the Multi-Rows Variable Set is showing:



6. Open the Requested Item on the ticket page, which is the default page to show Requested Item. Notice the Multi-Rows Variable Set is not showing:




Workaround

This issue has been identified as a future possible product enhancement. You can Subscribe to this article to receive notifications when more information will become available.

 


Related Problem: PRB1306129

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Article Information

Last Updated:2019-03-20 11:49:04
Published:2019-02-14