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Description

"Edit Personal Filters" does not work for Non-admin users due to Security constraints (ACL). Users reported that only Admin only can manage those filters.

Steps to Reproduce

As an ITIL user unable to edit personal filters from Add Child Incidents form workbench
1. Login as ITIL user
2. Open any major incident
3. Click on Workbench
4. Go to Child Incident widget --> Select Add from menu
5. Edit the Filter Query and save the Filter
6. Select Menu -->Filters -> Edit Personal Filters

Observation: Security constraints prevent access to requested page

Workaround

There is an ACL running on sys_filter_list table which restricts all the users except the users with the role 'sn_esm_user' and 'admin' which results in this scenario. 

Disable this ACL as a workaround: 

https://<sys_id>.service-now.com/sys_security_acl.do?sys_id=16cea4dd3d600300964f4852aee811f1


Related Problem: PRB1280418

Seen In

There is no data to report.

Fixed In

London

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-10-23 02:11:56
Published:2018-10-22