16 views

Description

The Cloud User Portal takes minutes to load a failed cloud stack with status 'Resolving Error'.

 

While the Cloud Stack is loading and as a result to the issue, The user may not be able to perform any other operations on the instance until the Cloud Stack is loaded on the portal.

Steps to Reproduce

1. Navigate to Cloud User Portal 

2. Click Manage Stacks 

3. Open a Cloud Stack with status 'Resolving Error'

Workaround

As a workaround, We added an If condition in the server side script of  'Cloud Stack Resources Cards Widget' wrapping the while loop to avoid this issue. 

 

Please import the modified 'Cloud Stack Resources Cards Widget' xml file in the attachments to fix the issue. 

 

> Please consider reverting the modified 'Cloud Stack Resources Cards' widget after upgrading the instance to a version that includes the fix of PRB1305674.


Related Problem: PRB1305674

Seen In

There is no data to report.

Intended Fix Version

Kingston Patch 11
London Patch 3

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-10-08 04:55:47
Published:2018-09-24