The Cloud User Portal takes minutes to load a failed cloud stack with status 'Resolving Error'.


While the Cloud Stack is loading and as a result to the issue, The user may not be able to perform any other operations on the instance until the Cloud Stack is loaded on the portal.

Steps to Reproduce

1. Navigate to Cloud User Portal 

2. Click Manage Stacks 

3. Open a Cloud Stack with status 'Resolving Error'


As a workaround, We added an If condition in the server side script of  'Cloud Stack Resources Cards Widget' wrapping the while loop to avoid this issue. 


Please import the modified 'Cloud Stack Resources Cards Widget' xml file in the attachments to fix the issue. 


> Please consider reverting the modified 'Cloud Stack Resources Cards' widget after upgrading the instance to a version that includes the fix of PRB1305674.

Related Problem: PRB1305674

Seen In

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Intended Fix Version

Kingston Patch 11
London Patch 3

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Article Information

Last Updated:2018-10-08 04:55:47