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Overview


When creating a HR Case, work notes entered during the creation of the case does not show in the activity stream.

Steps to Reproduce:

1) HOP to an OOB Instance and Impersonate Ramon Amaral

2) Navigate to HR Case Management ==> Create New Case

3) Select 'HR Accounts Inquiry' as the HR Service.

4) Add some text in the 'Work Notes' field

5) Save the record

Notice: The work notes that you entered during the creation of the HR case does not show in the 'Comments and Work notes' tab.

 

[Workaround]


This is documented as Problem (PRB653064) but it won't be fixed.

The available workaround is setting the system property 'glide.sys.audit_inserts' to 'true': 
https://instancename.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=504670d60ad3370239877a52e63a99be 

 

Additional Information


Customer is free to create an enhancement request.

Article Information

Last Updated:2019-01-02 13:01:09
Published:2018-09-25