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Description

SysID is displayed on the dashboard instead of N/A.

Release or Environment

All versions.

Cause

The translation for N/A is wrongly updated with the sysID. 

Resolution

  1. In Filter Navigator, enter, sys_ui_message.list
  2. It will open message translations.
  3. Under Key, enter N/A
  4. The second column should display sysid under message column.
  5. Replace it will N/A and save the changes.
  6. Navigate back to cmdb view dashboard and check if the problem got resolved.

Additional Information

Useful KB Article:

How to edit or translate the standard chat responses added when someone joins or leaves the conversation

This Known Error Article may be worth to refer:

sys_ui_message record for the key "Known Errors" should be "Known Error"

Article Information

Last Updated:2019-08-24 02:49:27
Published:2019-08-24