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Symptoms


At MID server folder (<MID_server_installation_path>/work/mibs), no mibs files being synchronize from instance.

Release


Any version

Cause


Some of the MIB file at instance side have 0kb causing the instance unable to sync the file to MID server.

 

https://<INSTANCE_NAME>.service-now.com/ecc_agent_mib_list.do?sysparm_query=

Resolution


Check all MIBs file in instance and ensure all attachments in records are valid.

 

 

 

Additional Information


You can also check mid server agent log to get an idea on where the synchronization failed. In following example, the mibs record "FOUNDRY-SN-ROOT-MIB" in table "ecc_agent_mib" is causing the synchronisation issue as the attachment in the record is having 0Kb.

ie:
08/20/18 21:04:24 (084) File sync worker: ecc_agent_mib Downloading D:\EMS\MID Server\agent\work\mibs\FOUNDRY-SN-ROOT-MIB from XXXXXXXXXX
08/20/18 21:04:24 (099) File sync worker: ecc_agent_jar Finishing file synchronization: ecc_agent_jar
08/20/18 21:04:24 (224) File sync worker: ecc_agent_mib WARNING *** WARNING *** Could not complete file synchronization: 0
...
08/20/18 21:04:32 (229) MIB Initializer WARNING *** WARNING *** MIB loader errors when loading MIB: FOUNDRY-SN-ROOT-MIB
---line 1, column 1: unexpected end of file

Article Information

Last Updated:2018-09-26 18:42:34
Published:2018-09-27