10 views

Symptoms 


Please follow the following procedure if there is a requirement of excluding certain Cloud datacenters/regions from Cloud Resource Discovery.  

 

Procedure 


 
* This procedure should be followed with ServiceNow Jakarta & Higher releases. 
 
 
> If Cloud Management v2 plugin 'com.snc.cloud.mgmt' is NOT activated :  
 
1. Disable the existing Cloud discovery schedules for Cloud Service Account.
 
2. Open Cloud Service Account from Cloud Management > Cloud Infrastructure > Service Account 
 
3. From Logical Datacenter list, Select the regions required to be excluded and Delete them. 
 
4. Create a new discovery job for the Cloud Service Account.
 
 
> If Cloud Management v2 plugin 'com.snc.cloud.mgmt' is activated : 
 
1. Disable the existing Cloud discovery schedules for a certain Cloud Account.
 
2. Access the Cloud Account, Navigate to Cloud Admin Portal > Manage >  Cloud Accounts
 
3. If the Cloud Account is 'Published', Change its state to 'Draft'
 
4. Delete the required Regions as illustrated below :  
 
5. Publish the Cloud Account. 
 
6. From Discovery Jobs, Create a new Cloud Resource Discovery Schedule for the Cloud Account. 
 
 
 
 

Article Information

Last Updated:2018-09-21 08:10:35
Published:2018-09-21