Virtual Agent designer displays the JSON code on clicking "edit topic flow" in the designer instead of the topic flow chart.
Release or Environment
Jakarta, Kingston, London
This is expected behavior, the reason the user sees the JSON code instead of the topic flow chart is that the accessibility is enabled.
Notice that the URL looks like:
There is a parameter "segment_json" embedded in the URL that redirects the user to the JSON code.
The expectation is that when the user has accessibility enabled, they need it enabled
Any user can enable Accessibility from their System Settings dialog.
Learn more about enabling accessibility in the documentation: Enabling accessibility features