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Symptoms


Virtual Agent designer displays the json code on clicking "edit topic flow" in the designer instead of the topic flow chart

Release


Jakarta, Kingston, London

Cause


Accessibility is enabled.

Note: This is an expected behavior. 

The reason the user sees the json code instead of the topic flow chart is that the accessibility is enabled.

Notice that the URL looks like:

https://<instance_name>.service-now.com/$conversation-builder.do#/topic/18z76zfz1360z700f4zzb0322244b09z/segment_json/z65d98zc039z485e88zz30396bzdz649 

Hence, there is a parameter "segment_json" embedded in the URL that redirects the user to the json code.

 

Resolution


The expectation is that when the user has accessibility enabled, they need it enabled

The Virtual Agent designer isn’t keyboard accessible so we just present the json when accessibility mode is turned on for the user.
 

Additional Information


Accessibility is enabled using using the system settings

Learn more about enabling accessibility using below document:

https://docs.servicenow.com/bundle/london-platform-user-interface/page/administer/accessibility-508-compliance/concept/c_SetUpSect508ComplianceFeature.html

 

Article Information

Last Updated:2019-04-15 11:34:43
Published:2018-12-19