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Description

Virtual Agent designer displays the JSON code on clicking "edit topic flow" in the designer instead of the topic flow chart.

 

 

Release or Environment

Jakarta, Kingston, London

Cause

This is expected behavior, the reason the user sees the JSON code instead of the topic flow chart is that the accessibility is enabled.

Notice that the URL looks like:

https://<instance_name>.service-now.com/$conversation-builder.do#/topic/18z76zfz1360z700f4zzb0322244b09z/segment_json/z65d98zc039z485e88zz30396bzdz649 

There is a parameter "segment_json" embedded in the URL that redirects the user to the JSON code.

Resolution

The expectation is that when the user has accessibility enabled, they need it enabled

The Virtual Agent designer isn’t keyboard accessible so we just present the JSON when accessibility mode is turned on for the user.

Additional Information

Any user can enable Accessibility from their System Settings dialog.

Learn more about enabling accessibility in the documentation: Enabling accessibility features

Article Information

Last Updated:2019-08-23 06:59:16
Published:2019-08-21