Symptoms

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• Even with the Service level management plugin (com.snc.sla) enabled, searching for "Service Level Management" in the left navigator does not display the Service Level Management module. 

Release

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Kingston Patch 8

Cause

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The Service Level Management module is inactive (meaning that it will not display).

Resolution

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To display the Service Level Management module, navigate to the Application Menus table and search for the "Service Level Management" record on that table (ref: /nav_to.do?uri=sys_app_application.do?sys_id=d8b260d20a0003a400d36c825eca3372 ). Once there, check the "Active" check-box to checked (true). Then, save the record. The module will now be visible.