On the mobile portal view, clicking the header icon in the additional actions hamburger menu, this does not collapse as expected by the mobile user.

Steps to Reproduce

1. Login a demo instance in mobile view.
2. Open the main /sp service portal page.
3. Click on the 'Additional actions' hamburger contextual menu in the top right corner.
4. Click on the header logo.
Observe the home page will load, but the header menu does not collapse, also when clicking on few links from the menu.


This behaviour was initially by design, and has been identified as an enhancement targeted to be fixed in a future release. You can Subscribe to this article to receive notifications when more information will become available.


Related Problem: PRB1264750

Seen In

There is no data to report.

Intended Fix Version


Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-10-11 13:31:34