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Description

When updating and saving one of the below Performance Analytics Indicators, the following errors are issues:
"Indicator Source Facts table and Script Facts table must have the same value"
"Invalid update"

Affected Indicators:

  • Number of CIs Installed (installed by the 'Performance Analytics - Content Pack - Configuration Management (CMDB)' plugin [com.snc.pa.cmdb])
  • Sum duration of jobs executed today
  • Sum App Score Fiscal Quarterly
  • Sum Application Indicator Scores - Quarterly

Steps to Reproduce

  1. Activate the following plugins:
    • 'Performance Analytics - Content Pack - Configuration Management (CMDB)' [com.snc.pa.cmdb]
    • 'Performance Analytics - Content Pack - Discovery' [com.snc.pa.discovery]
    • 'Performance Analytics - Content Pack - Application Portfolio Management' [com.snc.pa.apm]
  2. Enter 'pa_indicators.list' in the Filter Navigator.
  3. Open any of the following Indicators:
    Number of CIs Installed
    Sum duration of jobs executed today
    Sum App Score Fiscal Quarterly
    Sum Application Indicator Scores - Quarterly
  4. Change the Name.
  5. Click on the 'Update' UI Action.
    Expected behavior: The change is saved.
    Actual behavior: The following error is issued and the change is not saved: "Indicator Source Facts table and Script Facts table must have the same value".

Workaround

  1. Export the Indicator to update to XML.
  2. Open the XML file in a text editor and record your change.
  3. Import the XML file.

Related Problem: PRB1295079

Seen In

There is no data to report.

Intended Fix Version

Kingston Patch 11
London Patch 3
Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-10-11 10:01:32
Published:2018-10-11