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Description

Symptom


I click 'Remote Instances' under 'Team Development' module from the navigation bar, it brings me to a new window to fill out related fields. However every time it will pop up an error message saying 'invalid insert' although I'm using admin user to connect to the remote instance. The error message is as follow:

 

"Invalid insert'

"Connection is OK

However, the credentials you are using to connect to the remote instance lack permission to perform the operation you are attemping. You can address this problem in either of these ways:

  1. On the local instance, change the cached credentials to ones that have the admin or teamdev_user role
  2. On the remote instance, grant the credentials you are using the admin or teamdev_user role
  3.  

Cause


The issue is still about credentials although the admin account is in use. One of the possible reasons is the checkbox 'Elevated Privilege' is ticked for the admin role on both or either local or remote instances. In the example above, ensure to uncheck the checkbox 'Elevated Privilege"

 

Example


The following error message can be found in the localhost log:

"2018-09-11 21:56:28 (929) Default-thread-12 XXXXXX txid=XXXXX GlideSession message was modified by sanitization. [message=Connection is OK<p>However, the credentials you are using to connect to the remote instance lack permission to perform the operation you are attempting. You can address this problem in either of these ways:<ol><li>On the local instance, change the cached credentials to ones that have the admin or teamdev_user role</li><li>On the remote instance, grant the credentials you are using the admin or teamdev_user role</li></ol>][sanitized=Connection is OK<p>However, the credentials you are using to connect to the remote instance lack permission to perform the operation you are attempting. You can address this problem in either of these ways:</p><ol><li>On the local instance, change the cached credentials to ones that have the admin or teamdev_user role</li><li>On the remote instance, grant the credentials you are using the admin or teamdev_user role</li></ol>]"

 

Article Information

Last Updated:2019-08-02 21:04:43
Published:2019-07-29