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Symptoms


When loading up an approval record [sysapproval_approver], the related list can be stuck loading. There is also an error within the browser console which states "Cannot read property 'parentNode' of null" 

Release


All releases

Cause


This is caused by an OOB UI Policy being modified, where it has 'parentNode' defined in the script. 

https://<instance-name>.service-now.com/sys_ui_policy.do?sys_id=9f3d01d33b211000dada82c09ccf3dbb 

Resolution


Revert the UI Policy back to an OOB UI Policy version.

Article Information

Last Updated:2018-09-17 17:09:06
Published:2018-09-18