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Description

Base sys_documentation records are not duplicated for descending tables on the CMDB hierarchy (TPP)

Steps to Reproduce

  1. Navigate to sys_dictionary.list
  2. Create new column on [cmdb_ci]
  3. Check the clone descendants on [sys_dictionary] for the new column
  4. Check all entries for the new column on sys_documentation
  5. Open a record in [cmdb_ci_computer]
  6. Configure form layout and add the new column to the form
  7. Right click on new column label and click Configure label
  8. Notice that the page returns a Record not found message

Workaround

This issue has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

**NOTE** that the error described here occurs when the field is created.  After that point, the cloned elements are missing from sys_documentation.  They need to be added back manually for customers who have already created fields.  This fix avoids the problem for new elements.


Related Problem: PRB1244056

Seen In

There is no data to report.

Fixed In

Jakarta Patch 9
Kingston Patch 2
London

Associated Community Threads

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Article Information

Last Updated:2019-08-13 12:02:28
Published:2019-08-13