Base sys_documentation records are not duplicated for descending tables on the CMDB hierarchy (TPP)

Steps to Reproduce

  1. Navigate to sys_dictionary.list
  2. Create new column on [cmdb_ci]
  3. Check the clone descendants on [sys_dictionary] for the new column
  4. Check all entries for the new column on sys_documentation
  5. Open a record in [cmdb_ci_computer]
  6. Configure form layout and add the new column to the form
  7. Right click on new column label and click Configure label
  8. Notice that the page returns a Record not found message


This issue has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

**NOTE** that the error described here occurs when the field is created.  After that point, the cloned elements are missing from sys_documentation.  They need to be added back manually for customers who have already created fields.  This fix avoids the problem for new elements.

Related Problem: PRB1244056

Seen In

There is no data to report.

Fixed In

Jakarta Patch 9
Kingston Patch 2

Associated Community Threads

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Article Information

Last Updated:2020-08-03 08:23:08