Symptoms

Agent Workspace loads slowly the first time a user tries to access it. Typically users will see a blank white page for 20 to 30 seconds before the workspace finally loads.

After the initial slow loading, the workspace will load very quickly for that user.

Release

London

Cause

GraphQL schema is rebuilding in the background.

• Any changes to tables & dictionary configurations in the platform will require the GraphQL schema to be rebuilt.
• This rebuild is done on demand (the first time a user accesses the Agent Workspace) on each app node.

Resolution

Once the schema has been rebuilt on each node, the issue will clear up on it's own.