Symptoms

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Agent Workspace loads slowly the first time a user tries to access it. Typically users will see a blank white page for 20 to 30 seconds before the workspace finally loads.

After the initial slow loading, the workspace will load very quickly for that user.

Release

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London

Cause

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GraphQL schema is rebuilding in the background.

• Any changes to tables & dictionary configurations in the platform will require the GraphQL schema to be rebuilt.
• This rebuild is done on demand (the first time a user accesses the Agent Workspace) on each app node.

Resolution

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Once the schema has been rebuilt on each node, the issue will clear up on it's own.