11 views

Description

Build information:
London Patch 1, Kingston Patch 8

Issue Description:
Unable to attach a file in order guide when the message "View attached Image" has an apostrophe. (Issue can happen in any language as long as the message contains apostrophe)

Steps to Reproduce

1. Go to sys_ui_message table and add the following record -
* Key = "View attached image"
* Message = "View's"
* Language = "English"

2. Open the Order Guide named "New Hire" in Service Portal, Make sure you are using "SC Order Guide" widget (NOT "SC Order Guide Depricated")
3. Fill in all mandatory fields in "Describe Needs" then press "Next"
4. Open any of the associated Catalog Items and try to attach any image from your computer

Expected behavior
The image should get attached

Actual behavior
The image does not get attached and you will see a console error in browser console

Workaround

“This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1304213

Seen In

Kingston Patch 8
London Patch 1 Hot Fix 2

Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-09-17 03:18:40
Published:2018-09-17