CAB Workbench does not render correct change request form details
Customised portal page or portal widget (CAB - Workbench)
- Go to the portal page where the form is not being rendered correctly.
- Click Ctrl + Right-click on the widget and it will give you a list of options
- Choose Instance in Page Editor and check the Widget if it is a customised version of the widget
- Modify the UI page to use the out-of-box (OOB) widget by choosing in the widget dropdown and Save
- If you have not added a custom version and have modified the out-of-box (OOB) version, you need to go to the platform or advanced view.
- In the navigation bar, type in sp_widget.list to go to the list of Service Portal widget records.
- Filter in the Name or the sys_id of the widget.
- In the Versions related list, click both Custom and Upgrade version
- Click on Action on selected tows > Compare > Revert to Selected version which is the OOB version