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Description

When an approval record is approved in Service Portal it immediately shows the previous updated time of the record instead of showing "just now".

 

Upon a refresh of the page it'd correctly show the accurate time.



Steps to Reproduce

 

1. Activate service portal plugin as administrator
2. Impersonate a user who has approvals assigned
3. Open the service portal homepage /sp
4. Under the Approvals menu click on one of the approval records
5. In the approval page click on 'Approve' in the approval info widget

Notice the panel header shows Approved [earlier updated time ago] instead of Approved Just now, and the panel body shows updated just now.

Workaround

This issue is targeted to be fixed in a future release, review the Fixed In or Intended Fix Version fields to plan a possible upgrade.

As a workaround in the meanwhile, the correct value is shown on page refresh.


Related Problem: PRB1189561

Seen In

There is no data to report.

Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2018-11-08 03:36:58
Published:2018-11-08