Description

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Upon opening an incident, how to redirect the result to form instead of ticket page on Service Portal

Applicable Releases

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Releases supporting Service Portal

Procedure

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1. Navigate to the angular template "spDropdownTreeTemplate" in the Header Menu widget:
   https://<instance>.service-now.com/nav_to.do?uri=sp_ng_template.do?sys_id=492127b05b301200e39fc7ad31f91a50
2. Change line #4 from: href="?id=ticket&table={{mi.__table}}&sys_id={{mi.sys_id}}"> to: href="?id=form&table={{mi.__table}}&sys_id={{mi.sys_id}}">
3. Save the change.