14 views

Description


Upon opening an incident, how to redirect the result to form instead of ticket page on Service Portal

Applicable Releases


Releases supporting Service Portal

Procedure


  1. Navigate to the angular template "spDropdownTreeTemplate" in the Header Menu widget:
    https://<instance>.service-now.com/nav_to.do?uri=sp_ng_template.do?sys_id=492127b05b301200e39fc7ad31f91a50
  2. Change line #4 from: href="?id=ticket&table={{mi.__table}}&sys_id={{mi.sys_id}}"> to: href="?id=form&table={{mi.__table}}&sys_id={{mi.sys_id}}">
  3. Save the change.

 

 

Article Information

Last Updated:2018-09-17 08:30:19
Published:2018-09-17