The label of a group of checkboxes, or a checkbox with label variable, created under an order guide in Service Portal is not displayed.

Steps to Reproduce


  1. Import the attached XML file: TestOrderGuide.xml
  2. Open /sp?id=sc_cat_item_guide&sys_id=72f7dd3b130c6300bfc2754a6144b04f

Expected behavior: It should display 'testLabelVar' and 'testCheckbox' under it
Actual behavior: Only 'testCheckbox' displayed


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Related Problem: PRB1300966

Seen In

London Patch 1

Intended Fix Version


Fixed In

Kingston Patch 11
London Patch 1 Hot Fix 3
London Patch 2

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Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-01-24 18:31:35