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Description

The label of a group of checkboxes, or a checkbox with label variable, created under an order guide in Service Portal is not displayed.

Steps to Reproduce

 

  1. Import the attached XML file: TestOrderGuide.xml
  2. Open /sp?id=sc_cat_item_guide&sys_id=72f7dd3b130c6300bfc2754a6144b04f

Expected behavior: It should display 'testLabelVar' and 'testCheckbox' under it
Actual behavior: Only 'testCheckbox' displayed

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1300966

Seen In

London Patch 1

Intended Fix Version

Madrid

Fixed In

Kingston Patch 11
London Patch 1 Hot Fix 3
London Patch 2

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-10-31 09:28:50
Published:2018-10-23
TestOrderGuide.xml