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Overview


In an OOB instance, by default, users that have been assigned the role "itil" will have READ/WRITE access to the sc_req_item table.

They will be able to see all RITM records and make changes. 

 

READ/WRITE ACLs


 
The following are the ACLs which govern their access for the sc_req_item table:
 
 
READ:
http://<instance-name>.service-now.com/sys_security_acl.do?sys_id=d9694407c3923000c111113e5bba8ffd
 
WRITE:
http://<instance-name>.service-now.com/sys_security_acl.do?sys_id=80cbafcec0a8016622b7ab7077561010

Article Information

Last Updated:2018-09-13 21:08:06
Published:2018-09-12