Issue
Overview
In an OOB instance, by default, users that have been assigned the role "itil" will have READ/WRITE access to the sc_req_item table.
They will be able to see all RITM records and make changes.
READ/WRITE ACLs
The following are the ACLs which govern their access for the sc_req_item table:
READ:
http://<instance-name>.service-now.com/sys_security_acl.do?sys_id=d9694407c3923000c111113e5bba8ffd
WRITE:
http://<instance-name>.service-now.com/sys_security_acl.do?sys_id=80cbafcec0a8016622b7ab7077561010