Overview

In an OOB instance, by default, users that have been assigned the role "itil" will have READ/WRITE access to the sc_req_item table.

They will be able to see all RITM records and make changes.

READ/WRITE ACLs

The following are the ACLs which govern their access for the sc_req_item table:

READ:

http://<instance-name>.service-now.com/sys_security_acl.do?sys_id=d9694407c3923000c111113e5bba8ffd

WRITE:

http://<instance-name>.service-now.com/sys_security_acl.do?sys_id=80cbafcec0a8016622b7ab7077561010