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itil role users have Read/Write access to RITM records - Support and Troubleshooting
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  • itil role users have Read/Write access to RITM records
KB0712416

itil role users have Read/Write access to RITM records


2337 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Overview


In an OOB instance, by default, users that have been assigned the role "itil" will have READ/WRITE access to the sc_req_item table.

They will be able to see all RITM records and make changes. 

 

READ/WRITE ACLs


 
The following are the ACLs which govern their access for the sc_req_item table:
 
 
READ:
http://<instance-name>.service-now.com/sys_security_acl.do?sys_id=d9694407c3923000c111113e5bba8ffd
 
WRITE:
http://<instance-name>.service-now.com/sys_security_acl.do?sys_id=80cbafcec0a8016622b7ab7077561010

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