Description
Help Text is not being displayed for CheckBox Variables in Service Portal Widgets.
Steps to Reproduce
- De-activate the UI policy "Show/Hid Annotations tab" so Annotation tab will display on platform view
/nav_to.do?uri=sys_ui_policy.do?sys_id=809feb510a0a0b9c00ac526f9d288a9f%26sysparm_view=advanced - Navigate to the catalog item "Apple iPad 3"
- Add a CheckBox variable
- Navigate to Annotation tab
- Make sure "Show help" and "Always Expanded" are checked
- Add some Help text like "Test CheckBox Annotation"
- Click "Submit"
- Click "Try it"
Notice the help text is not showing - Navigate to Apple iPad 3 on Service Portal
Notice the help text is not showing
Workaround
This is expected behavior. By design Show help is not available for checkbox variables.
A UI policy has been implemented to restrict users from adding help text to checkboxes. It is explicitly stated in the Kingston documentation that help text is not allowed for checkbox variables.
Related Problem: PRB1303188
