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Symptoms


London - Catalog Page Not stay in the top of the page on page load on IE11 when a element is selected in the form, you will see Catalog Page Moving Up & Down on page load.

Release


London

Environment


IE11

Cause


There is a element on the form was selected or focused on the middle or lower part of the form

Resolution


1. Change the glide.ui.focus_first_element property = false
 
2. Add a load client script to reset the focus element to 1st element of the form (for example for sc_request_item form using - sc_req_item.number)
 
The script follows the document below: 
https://docs.servicenow.com/bundle/london-platform-administration/page/administer/form-administration/concept/advanced-form-administration.html 

 

Article Information

Last Updated:2019-01-27 22:09:54
Published:2019-01-28