Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Why "Uncaught ReferenceError: action is not defined" occurs? - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Why "Uncaught ReferenceError: action is not defined" occurs?
KB0712277

Why "Uncaught ReferenceError: action is not defined" occurs?


7209 Views Last updated : Nov 21, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

While loading rm_release.do form, observed below java script error on browser console,

Uncaught ReferenceError: action is not defined

Below screenshot of error shows the complete stack of exception,

Error uncaught reference error on UI action in form view

Release

Any supported release. 

Cause

Above described error occurs due to the reason that "Client" checkbox is ticked on an UI action, however "Onclick" function and client side code is not written on the UI Action script as shown in the below screenshot,

UI Action with "Client" checked but onClick action is empty.

Since there is no client side code defined, the server-side code is loaded on the on-load of the form and hence server side code breaks as the server side objects will not be available at client side.

Resolution

Review the UI action, if "Client" checkbox is accidentally ticked, uncheck it.

OR

If client side code execution is needed, define onClick method and write client side code in script section, so that server-side code is only executed at server side upon client side code is successfully completed. 

Related Links

UI Actions

Create a UI Action


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.