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Symptoms


While loading any form on the platform like incident.do , rm_release.do etc, observed below java script error in browser console,

Uncaught TypeError: Cannot read property 'module' of null
  • Eventually this script error can cause issue with other UI script / UI policy /Client script execution on the form.
  • Also, it can cause failure with Automated Test Framework ( ATF) steps.

Complete error is shown in below screenshot,

Release


Any supported release. 

Cause


Following third party library was added into a Global UI Scripts, probably needed for implementing custom functionalities in service portal.

  • ngTable.js 

Since it is defined as global script, it get executed on load of all the forms in platform and causing the error in browser console.

Resolution


Review the custom custom global UI script, if it is not required, de-activate it.

OR

If it is required, do not make it as "Global", instead try to utilize it only on the portal page where it is needed.

 

Additional Information


UI Scripts

GlideUIScripts

Article Information

Last Updated:2018-09-10 01:24:26
Published:2018-09-10