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Overview


Whenever a change request is moved to a closed state, if there is a CI associated with the change request, then a quick discovery will be triggered on the associated CI

Subject


There is an out of the box business rule "Run rediscovery after change request"

 - https://instance.service-now.com/nav_to.do?uri=sys_script.do?sys_id=1d2751737f0312005598baf8befa91f8

This business rule runs whenever a change request state is changed to "closed". It pulls the associated CI record from the change request, and queries the IP address and runs a quick discovery.

Article Information

Last Updated:2018-09-07 16:04:34
Published:2018-09-07