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Description

UA App Persistor & UA License download jobs can run at the same time which can cause them to reload tracking cache at the same time which in turn can result in semaphore exhaustion and node(s) being inaccessible.


Steps to Reproduce

As this issue is intermittent, exact steps to reproduce are not available. Generally this issue will present with long running UsageAnalytics jobs on scheduler.workers and/or multiple scheduler.workers running the same UsageAnalytics job.

Workaround

If you believe your instance is affected by this issue, please contact ServiceNow Customer Support to have the affected node restarted.


Related Problem: PRB1266341

Seen In

Fuji Patch 10
Jakarta

Fixed In

Kingston Patch 8
London
Madrid

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-29 00:39:29
Published:2018-09-12