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Description

 

Same Task Ticket number visible twice in two different tables "Incident Task" and "Catalog Task"

 

 

Release or Environment

Istanbul

Jakarta

Kingston

Cause

Upon reviewing Number Maintenance Table, found there are multiple TASK label with same name on "Task" and "Catalog Task"

Resolution

Created a new record on table "Incident Task" with Prefix "INCTASK" and rename Prefix on table "Catalog Task" from "TASK" to "SCTASK" to maintain uniqueness.

Article Information

Last Updated:2019-08-22 12:35:01
Published:2019-08-22