When transferring an HR Case from one HR service to another, the Transfer Case modal dialog encounters errors when:

  • The transferred to HR Service or Topic Category contains an apostrophe character (') in the name.
  • The global sys property glide.ui.escape_all_script is set to false. 

Steps to Reproduce

  1. Log in as admin.
  2. Navigate to sys_properties.list.
  3. Search and view sys property glide.ui.escape_all_script.
  4. Change the value to false.
  5. Log out.
  6. Log in as HR Admin.
  7. Create a new HR service or edit an existing HR service that contains an apostrophe character (') in the name.
  8. Open an active HR case and click the Transfer Case option in the form context menu.
  9. The Transfer Case dialog is displayed, but the Transfer Case to dropdown does not render properly, and a browser error displays (see attachments).


Escape services object by add prefix JS to services object in jelly.

var services = '${JS:servicesString}';

Additional information

The documentation topic Jelly escaping types has more information about escaping types in Jelly.

Article Information

Last Updated:2019-08-30 02:22:27