Symptoms

When accessing a KB article without logging into the instance, it is throwing an error as 'Article not found'.

When a service catalog item is accessed without logging in, it would redirect to the login page asking for credentials.

Release

All

Environment

All

Cause

Public access is enabled on kb_article portal page.

Resolution

By default, public access is enabled on the kb_article page.

When this was disabled, the behavior is same as that of catalog item.