Description
When accessing a KB article without logging into the instance, it is throwing an error as 'Article not found'.
When a service catalog item is accessed without logging in, it would redirect to the login page asking for credentials.
Release or Environment
NewYork +
Cause
Public access is enabled on kb_article portal page.
Resolution
By default, public access is enabled on the kb_article page.
When this was disabled, the behavior is the same as that of a catalog item.