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Description

When using AJAXTableCompleter in reference variables, dot-walked fields do not get displayed. The rest of the fields defined under the ref_ac_columns attribute still display.

Steps to Reproduce

  1. Open any sc_cat_item record and create new variable:
    • Type: Reference
    • Question: Requested For
    • Name: request_for_snc
    • Variable attributes: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=email;department.dept_head
  2. Open the sc_cat_item record in Service Portal
  3. Click on the new Requested For field to open drop down for reference.


Expected behavior: The Department Head column will populate for any users who belong to departments with department heads.
Actual behavior: Only Email is displayed. No department heads are displayed at all.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1302024

Seen In

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Intended Fix Version

Madrid

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Associated Community Threads

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Article Information

Last Updated:2018-09-14 07:22:58
Published:2018-09-14