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How to enable Demand requests to show on Worker Portal - Support and Troubleshooting
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  • How to enable Demand requests to show on Worker Portal
KB0697354

How to enable Demand requests to show on Worker Portal


890 Views Last updated : Nov 16, 2022 public Copy Permalink
KB Summary by Now Assist

Issue

Demand Tasks are not showing up as items in the Worker Portal where time can be charged.

Resolution

This is because the Demand (dmn_demand) table is not added to the default tables variable on relevant Widgets. To enable this:

 
a) As an admin, navigate to Service Portal ==> Widgets 
b) Search for widget name = 'Time Card Portal - Task Selector' and open the record. 
c) Scroll down to the Server Script section and add 'dmn_demand' to the 'defaultTables' variable. 
d) Save the record. 
e) Repeat the same steps for widget name = 'Time Card Portal Main Container' 
f) Add 'dmn_demand' to 'tables' within the server script. Save the records.


Please see screenshot which shows how a Demand record is displayed on the Worker Portal when the widgets are configured 


 


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