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Symptoms


Flagging article and adding comment does not work. Nothing happens when article is flagged and comment not saved.

 

The following error on the browser: 

KBViewArticle.jsdbx?v=07-14-2018_1223&c=26_397&cache=2018-08-19 12:23:31:487 Uncaught TypeError: Cannot read property 'evalJSON' of null 

 

Release


London

 

Cause


There are two files skipped on upgrade:
glide.knowman.show_user_feedback system property 
 
/nav_to.do?uri=sys_properties.do?sys_id=c9b357af0a0a0b82008cba97a078daca 
 
KnowledgeIframeFix UI script 
 
/nav_to.do?uri=sys_ui_script.do?sys_id=7d41c51cdb1ca2005bc67b7e0f96197d 

Resolution


Revert the above files to base version then apply customization. Clear the cache by running cache.do on the filter navigator. 

 

 

Article Information

Last Updated:2018-09-05 10:43:12
Published:2018-09-05