Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
When creating a new Standard Change Template Save button is not responding - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • When creating a new Standard Change Template Save button is not responding
KB0697298

When creating a new Standard Change Template Save button is not responding


1055 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


When creating a new Standard Change Template using 'Propose a new Standard Change Template' catalog item clicking 'Save' button dont save the form. Form just stays and nothing happens.

You will see an error in the Console:

js_includes_catalog.jsx?v=08-15-2018_0923&lp=Thu_Aug_16_20_27_07_PDT_2018&c=19_320:4104 Uncaught ReferenceError: func is not defined

    at e.callCatalogSubmitHandlers (js_includes_catalog.jsx?v=08-15-2018_0923&lp=Thu_Aug_16_20_27_07_PDT_2018&c=19_320:4104)

    at e.catalogOnSubmit (js_includes_catalog.jsx?v=08-15-2018_0923&lp=Thu_Aug_16_20_27_07_PDT_2018&c=19_320:4112)

    at saveProducer (com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=<sys_id>&sysparm_link_parent=<>&sysparm_catalog=<>&sysparm_catalog_view=catalog_default:579)

    at progressFormSubmit (StdChgProposalRPScript.jsdbx:107)

    at submitStdChgProposalInNew (StdChgProposalRPScript.jsdbx:118)

    at HTMLButtonElement.onclick (com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=<>&sysparm_link_parent=<>&sysparm_catalog=<>&sysparm_catalog_view=catalog_default:559)

Release


Istanbul, Jakarta, Kingston 

Cause


OnSubmit catalog client script on 'Propose a new Standard Change Template' catalog item

Resolution


-- Issue is happening due to custom OnSubmit client script on catalog item, if the script has below function call:

g_form.getControl('select_0std_change_proposal.change_requests')

-- HTML elements have changed and that function call is no longer returning a valid value and causing the client side error.

Disabling the client script will resolve the issue. Review the client script and look for other options to make the requirement work

 

Additional Information


-- In the base system, there is no client script that uses this function call, so its always custom client script that has this function call. 

-- Instead of using client script try to use 'Mandatory Change Request Values' and see if that will help you achieve your functionality: Configure standard change catalog properties


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.