Description

Symptoms

When opening a form in default view, such as sc_req_item, fields are not being displayed. This also causes fields to not be available when when using the Configure > Form Layout

Release

All

Cause

There may be non-global invalid form sections associated with the default view.

Resolution

Navigate to the sys_ui_form list view by typing sys_ui_form.list
Filter by the table that is affected (for example sc_req_item).
Open the affected view (Default). Add the 'Domain' column in the 'Form Sections' list.
Identify the non-global form sections. Remove or move it to another view.

Additional Information

Form Section Administration: https://docs.servicenow.com/bundle/helsinki-platform-administration/page/administer/form-administration/concept/c_FormSectionAdministration.html