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The mobile homepage /$m.do may occasionally load empty with no applications showing - Known Error
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  • The mobile homepage /$m.do may occasionally load empty with no applications showing
KB0697271

The mobile homepage /$m.do may occasionally load empty with no applications showing


684 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

The Mobile homepage is occasionally loading empty with no applications showing.

 

Steps to Reproduce

1 - Navigate to /$m.do on a mobile browser.

2 - Add the icon to the home screen as described in the article below:

"Add a shortcut to the home screen"

3 - Login the instance multiple times and you might encounter the issue. The attached recording shows the issue seen at the 5th attempt.

Workaround

After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make these decisions lightly, and we apologize for any inconvenience.

The workaround is to use the mobile device app rather than the regular browser simulating mobile.

 


Related Problem: PRB1302119

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Attachments

Attachments

  • ScreenRecording_09-03-2018 11-13-43.MP4

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