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Roles field disappears in Category form - Support and Troubleshooting
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KB0697262

Roles field disappears in Category form


1568 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

"Roles" field does not appear on the category form. 

Even after adding in the form via right click context menu->Configure -> Form Layout,also "Roles" field does not appear on the category form

 

Cause

"Roles" field does not appear on the form is due to the OOB onLoad Client script- "Hide roles field". If the system property "glide.sc.use_user_criteria" is set as true it will hide the roles field.

Resolution

To set the  "Roles" field need to appear, you need to set the system properties "glide.sc.use_user_criteria" to be false. 

This will make the "Roles" field visible.

 

Related Links

Service Catalog properties


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