Symptoms

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Unable to add "No Cart" field to the catalog item if the "Use cart layout" is set to true

Release

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All release versions

Cause

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 The "Use cart layout" field is set to true

Resolution

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This behavior is as per design and you would need to uncheck "User cart layout" on the catalog item form to view the 'No Cart' field.

Additional Information

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https://docs.servicenow.com/bundle/london-it-service-management/page/product/service-catalog-management/task/t_ConfigureCartLayout.html#ariaid-title5