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ECCResponseTimeoutException while processing SOAP/JDBC requests through Orchestration - Support and Troubleshooting
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KB0696865

ECCResponseTimeoutException while processing SOAP/JDBC requests through Orchestration


5356 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

There were timeout exceptions in workflow logs while processing SOAP requests through Orchestration.

Here is what the exception looks like:

org.mozilla.javascript.WrappedException: Wrapped org.mozilla.javascript.JavaScriptException: com.glide.ecc.ECCResponseTimeoutException: No response for ECC message request with sysid=61a0f396dbc02fc8f8c3a103ca9619a5 after waiting for 300 seconds in ECC Queue

Cause

The cause of this issue is the slow response received by the MID server for the SOAP requests it has sent. The slow response is because the MID may be busy or the external source for which we have sent the SOAP request is responding slowly.

Resolution

Increase the timeout by defining or updating this system property.

  1. Open sys_properties.list from filter navigator.
  2. Check if the below system property is already present.
           glide.soap.outbound.ecc_response.timeout
  3. If it is not present
    1. Click on New
    2. Define the property
  4. Set the value to 1000.

Related Links

Long-running SOAP request support


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