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Symptoms


There were timeout exceptions in workflow logs while processing SOAP requests through Orchestration.

Here is how the exception looks like:

org.mozilla.javascript.WrappedException: Wrapped org.mozilla.javascript.JavaScriptException: com.glide.ecc.ECCResponseTimeoutException: No response for ECC message request with sysid=61a0f396dbc02fc8f8c3a103ca9619a5 after waiting for 300 seconds in ECC Queue

Release


Any release.

Cause


The cause of this problem is because of slow response received by MID server for the SOAP requests it has sent. The slow response is because the MID may be busy or the external source for which we have sent SOAP request is responding slow.

Resolution


Define this system property with a value of 1000.

  1. Open sys_properties.list from filter navigator.
  2. Check if the below system property is already present.
           glide.soap.outbound.ecc_response.timeout
  3. If it is not present, just click on new and define the parameter.
  4. Set the value to 1000.

Additional Information


Long-running SOAP request support

Article Information

Last Updated:2018-09-03 06:15:46
Published:2018-08-31