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Symptoms


User attempts to create a relationship by using the Relationship Editor by following the steps below:

1. Go to the CI

2. Open up the Relationship Editor by clicking the plus icon:

3. Select the CI you want to relate to and click the plus icon in the Relationships list. You cannot save the form due to the issue described in this document:

Release


Any 

Cause


This issue is caused by related items in the cmdb_rel_ci table containing an empty type. You can find out the records that contain an empty type field in cmdb_rel_ci by browsing to the url below:

https://INSTANCE.service-now.com/cmdb_rel_ci_list.do?sysparm_query=type.sys_nameISEMPTY

Resolution


1. Go to the the list below (replace INSTANCE with the name of your instance):

https://INSTANCE.service-now.com/cmdb_rel_ci_list.do?sysparm_query=type.sys_nameISEMPTY

2. Assign a relationship type. This field should not be empty.

Additional Information


CI relationship editor

Article Information

Last Updated:2018-08-30 18:59:16
Published:2018-08-31
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