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Description

User unable to attach the attachment of Incident to email.

Steps to Reproduce

Replicated the issue in OOB Kingston Patch 7
Navigate to Incident table (incident_list)
Open existing Incident
If no attachments, attach some dummy images.
Click on three dots 'More Options' and select 'Email'
On the new pop window - email_client.do
In the HTML box, click on icon for 'Insert/edit image'
Select 'Type' as 'Attachment

Expected behavior: In the 'image' field you should be able to select the image that already had been attached to the same Incident
Actual Behaviour: n the 'image' field you are NOT able to select the image that already had been attached to the same Incident

Workaround

Set the sys_property "glide.ui.email_client.attach_to_email_record_until_sent" to false to retain the behavior of allowing user to select attachments from opened incident (or target table) while trying to add attachments via Tiny MCE UI in Email client.


Related Problem: PRB1296794

Seen In

There is no data to report.

Fixed In

Madrid Patch 0

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-07-05 03:42:31
Published:2019-04-25