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MID Server "Validated" field keeps stuck in a "Validating" state - Support and Troubleshooting
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KB0696701

MID Server "Validated" field keeps stuck in a "Validating" state


11096 Views Last updated : Sep 30, 2025 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

MID Server "Validated" field keeps stuck in a "Validating" state.
This might occur especially after an upgrade or install.

Mid Server list showing Validated status as Validating

Release

All

Cause

This occurs when the time/date set on the MID Server server is not sync'd or it's different from the Time Zone configured on the same server.
Example: The MID Server is running in a Windows Server with a Time Zone configured to Amsterdam Time Zone. However, the actual time/date is not sync'd or is different.

Resolution

Make sure the time and date are correctly configured to the Server time zone.


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