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Symptoms


Change ticket - Requested by shows "Guest" instead of the person who requested\created the change.

Release


Kingston patch 7

Cause


Session Timed out when the user submitted the change request, causing the requested by to populate with the guest account.

Resolution


Working as expected however it is possible to modify the session timeout limit.

Additional Information


Manage user sessions; https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/user-sessions/concept/c_ManageUserSessions.html

 

Article Information

Last Updated:2018-09-03 12:38:04
Published:2018-09-03