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Description

Change ticket - Requested by shows "Guest" instead of the person who requested\created the change.

Release or Environment

ALL

Cause

Session Timed out when the user submitted the change request, causing the requested by to populate with the guest account.

Resolution

Working as expected however it is possible to modify the session timeout limit.

Additional Information

Manage user sessions; https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/user-sessions/concept/c_ManageUserSessions.html

Article Information

Last Updated:2020-09-24 12:39:17
Published:2020-09-24