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Symptoms


Certain users do not see the UI button 'Publish' on the header menu 

Cause


The workflow for the UI action, 'Publish' has the following parameters:

current.workflow_state == "ready to publish" && gs.hasRole('knowledge_admin') && current.parent == "" && current.kb_knowledge_base.kb_version == 2 


-The condition is waiting for the user to have the 'knowledge_admin' role: && gs.hasRole('knowledge_admin') 

 

-If the user does NOT have the roles, they would not be able to "See" the UI action: Publish

Resolution


There are two options going forward:

 

  1. The workflow for the UI action 'Publish' could be edited to not need the knowledge_admin role or...
  2. The knowledge_admin role, would be given to the user in question.

 

Article Information

Last Updated:2018-08-30 12:49:42
Published:2018-08-30