Symptoms

One of the use case when a change is rescheduled is cancelling/deleting the workflow  and  approvals via UI actions and re-starting the  workflow.

For the new workflow context, we sometimes notice workflow gets stuck at group approval activity and doesn't assign any approvers.

Release

Jakarta

Cause

Workflow will not assign new approves as group approval record that gets generated before canceling/deleting the workflow approvals is available.

Group approval records are created on "sysapproval_group" table.

Resolution

Before re-starting the workflow make sure the group approval record for the change is deleted.