Symptoms

---

One of the use case when a change is rescheduled is cancelling/deleting the workflow  and  approvals via UI actions and re-starting the  workflow.

For the new workflow context, we sometimes notice workflow gets stuck at group approval activity and doesn't assign any approvers.

Release

---

Jakarta

Cause

---

Workflow will not assign new approves as group approval record that gets generated before canceling/deleting the workflow approvals is available.

Group approval records are created on "sysapproval_group" table.

Resolution

---

Before re-starting the workflow make sure the group approval record for the change is deleted.